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Accept & closePrivacy and Cookie policy which sets out the terms on which we process any personal data we
collect from you, or that you provide to us and which sets out information
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processing and you warrant that all data provided by you is accurate.
EaseFix Privacy and Cookie Policy
Last updated: June 2019
EaseFix Ltd. (" We"
or �EaseFix�) is committed to protecting and
respecting your privacy.
This Privacy Policy (the � Policy�)
(together with our terms of use and any other documents referred to therein) sets
out the basis on which any personal data We collect from you, or that you
provide to us, via our site, https://easefix.com/ (our �Web Site�), will be processed by EaseFix.
Please read the following carefully to
understand our views and practices regarding your Personal Data and how We will treat it. By visiting and using the Site, you
are accepting and consenting to the practices described in this Policy.
For the purpose of data privacy laws
applicable to our Site and broader offering, including, without limitation, the
General Data Protection Regulations (�GDPR�), the data controller
in regards to your Personal Data is EaseFix Ltd. We
are registered with the Information Commissioner�s Office
1. WHO WE ARE AND
WHAT WE DO
2. WHAT PERSONAL
INFORMATION ABOUT USERS DO WE GATHER?
3. COOKIES
4. USES MADE OF THE
PERSONAL DATA
5. SOCIAL MEDIA
WIDGETS
6. KYC AND OTHER
BACKGROUND SEARCHES
7. WHERE WE STORE
YOUR PERSONAL DATA
8. SECURITY
9. DATA RETENTION
PERIOD
10. POLICY TOWARDS
CHILDREN
11. YOUR RIGHTS
12. CHANGES TO OUR
PRIVACY POLICY
13. INQUIRIES &
CONCERNS
1. WHO WE ARE AND
WHAT WE DO
EaseFix connects homeowners and
property owners, (�customers�) to quality and reliable tradesperson covering
all trades at various locations in UK. We process your Personal Data (as
defined under GDPR) in order to facilitate the making of contracts for services
between the homeowner/business owner (also referred to herein as the �Customer�)
and the professional service provider (also referred to herein as the �TradesPerson�).
We do not collect �sensitive data� (that is data about such matters as
your religious beliefs or political opinions).
2. WHAT PERSONAL
INFORMATION ABOUT USERS DO WE GATHER?
We may collect and
process the following data about you:
Information you give
us. You may give us information about you by completing
registration forms on our website or by corresponding with us by phone, e-mail
or otherwise. This includes information you provide when you register to use
our website, subscribe to our service, search for a specific service,
participate in reviews on our website and when you report a problem with our
website. The information you give us may include, without limitation, your
name, address, e-mail address, phone number, photographs and information to
verify your identity.
Information We collect about you. With regard to each of your visits to our website we reserve the right
to automatically collect the following information:
Technical information, including the
Internet Protocol (IP) address used to connect
your computer to the Internet, your login information,
browser type and version, time zone setting, browser plug-in types and versions
and operating system.
Information about your visit, including
the full Uniform Resource Locators (URL) clickstream to, through and from our
Site (including date and time), products you viewed or searched for, page
response times, download errors, length of visits to certain pages, page
interaction information (such as scrolling, clicks, and mouse-overs), and
methods used to browse away from the page and any phone number used to call our
customer service number.
Information we receive from other sources. We may receive
information about you if you use any of the other websites we operate or the
other services we provide. We are also working closely with third parties
(including, for example, business partners, subcontractors in technical,
payment and delivery services, advertising networks, analytics providers,
search information providers and credit reference agencies) and may receive
information about you from them.
Mobile/Tablet: When you download or use apps
created by us or on our behalf, we may receive information about your location
and your mobile device, including a unique identifier for your device.
E-mail Communications: To help us make e-mails more
useful and interesting, we often receive a confirmation when you open e-mails
from us if your computer or device supports such capabilities. We also compare
our customer list to lists received from other companies, in an effort to avoid
sending unnecessary messages to our Users. If you do not want to receive e-mail
or other mail from us, please adjust your Contact Preferences.
Facebook and other Social media platforms: You may
integrate your account with social media platforms including Facebook and
Twitter. By doing so you authorise us to collect your information, such as your
username, encrypted access credentials, and other information, that may be
available on or through your social media account. Such information may include
your name, profile picture, country, hometown, e-mail address, date of birth,
gender, friends� names and profile pictures and networks. We may store this
information and use it for the purposes explained in here and to verify your
credentials with social media platforms.
Information From Other Sources: We might receive information about you from other sources and add
it to our account information.
3. COOKIES
Our website uses cookies to distinguish you from other users of our
website. This helps us to provide you with a good experience when you browse
our website and also allows us to improve our website. By continuing to browse
the website, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your
browser or the hard drive of your computer with your agreement. Cookies contain
information that is transferred to your computer's hard drive.
We use the following cookies:
� Strictly necessary cookies - These are cookies that are required for the operation of our Site.
They include, for example, cookies that enable you to log into secure areas of
our Site or make use of e-billing services.
� Analytical and performance cookies - These allow us
to recognise and count the number of visitors and to see how visitors move
around our Site when they are using it. This helps us to improve the way our
Site works, for example, by ensuring that users are finding what they are
looking for easily. These cookies do not collect information that identifies a
visitor and all information collected by these cookies is anonymous.
� Functionality cookies - These are used to recognise you
when you return to our Site. This enables us to personalise our content for
you, greet you by name and remember your preferences (for example, your login
details). Information collected by functionality cookies may or may not be
anonymised, but they cannot track your browsing activity on other websites. The
functionality cookies on our Site only collect anonymous information.
Please note that third parties (including, for example, advertising
networks and providers of external services like web traffic analysis services)
may also use cookies, over which we have no control. These cookies are likely
to be analytical and performance cookies or targeting cookies.
You can block cookies by activating the setting on your browser that
allows you to refuse the setting of all or some cookies. However, if you use
your browser settings to block all cookies (including essential cookies) you
may not be able to access all or parts of our Site.
Except for essential cookies, all cookies will expire after 90 days.
4. USES MADE OF THE
PERSONAL DATA
I. We use information held about you in the following ways:
Information you give
to us. We may use this
information:
� To provide the services associated with our Site and
to provide you with the information, products and services that you request
from us.
� To keep our business partner (whose brand is applied
to the Site from which you accessed this Policy) informed about the services
which we are providing to you in conjunction with that business partner.
� To provide you with information about
other products and services We offer which are similar to those that
you have already purchased or enquired about.
� To provide you with information about goods or
services we feel may interest you. We may contact you by electronic means
(e-mail or SMS) or by phone with information about products and services
similar to those which were the subject of a previous sale or negotiations of a
sale to you.
� To notify you about changes to our service.
� To ensure that content from our Site is presented in
the most effective manner for you and your computer.
Information We collect about you. We will use this information:
� To administer our Site and for internal operations
including troubleshooting, data analysis, testing, research and statistical and
survey purposes.
� To improve our Site to ensure that content is
presented in the most effective manner for you and your computer.
� To allow you to participate in interactive features
of our service, when you choose to do so.
� As part of our efforts to keep our Site safe and
secure.
� To measure or understand the effectiveness of
advertising we serve to you and others, and to deliver relevant advertising to
you.
� To make suggestions and recommendations to you and
other users of our Site about goods or services that may interest you or them.
II. We may disclose your Personal Data in the following ways:
Related Party
Disclosures- We may share your personal information with any
member of our group, which means our subsidiaries, our ultimate holding company
and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Select Third Party
Disclosures- We reserve the right
to disclose your Personal Data with the following select third parties:
� Our suppliers and subcontractors (i.e., processors)
that have been engaged byEaseFix. Business partners,
subject to your affirmative consent, who may wish to use your data for
marketing purposes. You may unsubscribe at any time via the link provided in
our email correspondence. Alternatively, you can
contact Easefix to deactivate your account.
� ��� Advertisers and advertising networks
that require the data to select and serve relevant adverts to you and others.
We do not disclose information about identifiable individuals to our
advertisers, but we may provide them with aggregate information about our
users.
� Analytics and search engine providers that assist us in the improvement
and optimisation of our Site.
� Credit reference agencies for the purpose of assessing your credit score
where this is a condition precedent for you to use our Site.
III. We may disclose your personal
information to third parties for the following reasons:
� In the event that we sell or buy any business or assets, in which case
we may disclose your Personal Data to the prospective seller or buyer of such
business or assets.
� If EaseFix or substantially all of
our assets are acquired by a third party, in which case Personal Data held by
us about our customers will be one of the transferred assets.
� If we are under a duty to disclose or share your Personal Data in order
to comply with any legal obligation, or in order to enforce or apply our terms and conditions, Homeowners and business
owners Terms and Conditions, TradesPerson Terms and Conditions and other agreements (including those entered into with our
business partner whose brand is applied to the Site from which you accessed
this Policy).
� To protect the rights, property, or safety of EaseFix together with our customers, or others. This
includes exchanging information with other companies and organisations for the
purposes of fraud protection and credit risk reduction. Our Site may, from time
to time, contain links to and from the website of our partner networks,
advertisers and affiliates. If you follow a link to any of these websites,
please note that these websites have their own privacy policies and that we do
not accept any responsibility or liability for these policies. Please check
these policies before you submit any Personal Data to these websites.
5. SOCIAL MEDIA WIDGETS
Our service includes Social Media features, such as the Facebook Like button. These features may
collect your IP address, which page you are visiting on our Site, and may set a
cookie to enable the feature to function properly.
Social Media features and Widgets are either hosted by a third party or
hosted directly on our Site. Your interactions with these Features are governed
by the privacy policy of the company providing them.
6. KYC AND OTHER BACKGROUND SEARCHES
We reserve the right to carry out know your customer and other
background searches on both our Customers and TradesPerson
alike who wish to utilise our Site.
All information we collect from such background searches will be kept
completely confidential and will only be used by us to evaluate your
application/registration to our Site.
Except for providing this background information to our vendors and/or
legal authorities, no other parties will be given access to this information
without your prior consent.
7. WHERE WE STORE
YOUR PERSONAL DATA
The data that we collect from you may
be transferred to, and stored at, a destination outside the European Economic
Area (" EEA"). It may also be processed by personnel
and/or third party suppliers engaged by EaseFix who
operate outside the EEA.
�By submitting your Personal Data, you agree to
this transfer, storing or processing outside of the EEA. We will take all steps
reasonably necessary to ensure that your data is treated securely and in
accordance with this Policy.
8. SECURITY
We follow generally accepted industry
standards to protect the information submitted to us, both during transmission
and once we receive it. However, due to the nature of Internet communications
and evolving technologies, unauthorized entry or use, hardware or software
failure and other factors, the security of End User information may be compromised
at any time. No method of transmission over the Internet, or method of
electronic storage, is 100% secure.
Therefore, we cannot guarantee the absolute security of your information
and disclaim any assurance that such information will remain free from loss,
misuse or alteration by third parties who, despite our efforts, obtain
unauthorised access.
Notwithstanding the foregoing, all information you provide to us is
stored on our secure servers. Any payment transactions will be encrypted using
SSL technology. Where we have given you (or where you have chosen) a password
which enables you to access certain parts of our Site, you are responsible
for keeping this password confidential. We ask you not to share a password with
anyone.
9. DATA RETENTION
PERIOD
We will retain Personal Data only for as long as is necessary, subject
to applicable privacy laws and regulations. In some cases, we will have a legal
or statutory obligation to retain information for a set period (for example:
accounting records).
10. POLICY TOWARDS
CHILDREN
EaseFix does not knowingly collect
personal information from minors who are under the age of 16 through the
Websites and/or the Services. If a parent or guardian becomes aware that his or
her child has provided us with personally identifiable information without
his/her consent, then he or she should contact EaseFix at
the address described below. If we become aware that a child under the age of
16 has provided us with personally identifiable information, we will delete
such information from our files.
11. YOUR RIGHTS
Applicable privacy regulations (e.g.
GDPR) give you certain rights in regards to the Personal Data We collect about
you. Those rights include the following:
� To request from us access to Personal Data We
may hold on you;
� To request the rectification of Personal Data;
� To impose restrictions on, or otherwise object
to, processing your Personal Data;
� Data portability;
� Right to be forgotten (i.e. deletion right)
If you request that your Personal Data be deleted before a service
transaction is complete, we may not be able to provide that service.
You have the right to ask us not to process your Personal Data for
marketing purposes. We will usually inform you (before collecting your data) if
we intend to use your data for such purposes or if we intend to disclose your
information to any third parties for such purposes. You can exercise your right
to prevent such processing by checking certain boxes on the forms we use to collect
your data. You can also exercise the right at any time by contacting us at
info@esefix.com.
In addition, we expressly reserve the right to delay or otherwise deny
any such request that you submit to us if said request would result in a
violation of applicable laws and regulations, or otherwise adversely affect any
legitimate interest we seek to assert.
12. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to this Policy in the
future will be posted on this page and, where appropriate, we will notify you
via email. Please check back frequently to see any updates or changes to this
Policy.
As permitted by applicable law, if you continue to use the Site and
underlying services hereon after the effective date of any change to this
Policy, then such access and/or use will be deemed an acceptance of and an
agreement to follow and be bound by the updated Privacy Policy. The revised
Policy supersedes all previous versions hereof. Upon our request, you agree to
accept or sign a non-electronic version of this Privacy Policy and any other
policies or agreements referenced hereunder.
13. INQUIRIES & CONCERNS
You may contact EaseFix by using the
'contact us' feature that can be found on our Site. We will do our best to
provide a prompt response to your question.
If you have any questions or complaints regarding this Privacy Policy,
please contact us as described above. We will investigate your question,
respond to your inquiry, and attempt to resolve any concerns regarding your
privacy question. If you do not receive acknowledgement of your complaint or,
if your complaint is not satisfactorily addressed by EaseFix within
30 days from your submission of same, then please contact the Information
Commissioner�s Office
Browse our TradesPerson FAQs or our HomeOwner FAQs to find answer to the most frequently asked questions.